E-Jagriti Portal

Context

The Consumer Affairs Department has integrated artificial intelligence in the ‘e-Jagriti’ portal, aiming to reduce pending cases in consumer courts.

E-Jagriti Portal

The e-Jagriti portal is an initiative launched by the Department of Consumer Affairs, India, to improve the consumer dispute redressal system.

Purpose:

• To streamline the consumer dispute resolution process
• Enhance the customer experience
• Provide a faster, simpler, and more cost-effective solution for handling complaints

Features:

• Unified platform: Integrates various consumer grievance platforms like OCMS, E-Daakhil, NCDRC Case Monitoring System, CONFONET website, and mediation application.
• Case filing and tracking: Allows consumers to file complaints, pay fees online, and track the progress of their cases.
• Virtual court facility: Enables convenient and accessible resolution of complaints through virtual hearings, reducing physical appearances and expediting the process.
• AI-powered search: Facilitates easy retrieval of archived complaints, cases, and judgments using keywords and metadata.
• Voice-to-text conversion: Converts judgments, case history, and other details into text format for improved accessibility.

Benefits:

• Faster resolution of consumer complaints
• Reduced pendency of cases in consumer courts
• Improved transparency and accessibility of the redressal process
• Enhanced customer experience

 The e-Jagriti portal is still under development and not yet fully operational.